Matt Britton is the CEO of Suzy, a real-time consumer insights platform trusted by global giants like Netflix and P&G. He’s also the author of Generation AI, a powerful new book exploring how Generation Alpha is the first truly AI-native generation—and what that means for brands, leaders, and innovators.
The Urgency of Adopting AI in Business
The rate of change in AI isn’t just fast—it’s exponential. Matt Britton emphasizes that AI is doubling in potency every seven months. If businesses wait even a couple of years, they risk falling irreversibly behind. This revolution isn’t simply about automation. Rather, it’s about rethinking how we interact with technology and, by extension, with customers.
Matt Britton points out that both large organizations and small businesses often hesitate to onboard AI. Large companies are bogged down by layers of bureaucracy and risk-averse cultures. In contrast, small business owners are frequently consumed by day-to-day emergencies instead of focusing on what’s important: innovation. Both groups, however, cannot afford to fall into complacency. Now is the time to zoom out, retrain, and reposition—before this technological tidal wave leaves them behind.
Harnessing Data: The Real Differentiator
A recurring theme in the conversation is the value of data. According to Matt Britton, the true differentiator between companies using platforms like ChatGPT or Google’s Gemini isn’t the AI model itself but the data fueling it. First-party data, such as customer information or internal metrics, is gold. Third-party and open-source data, like local government APIs, can add valuable context. Additionally, creating your own synthetic datasets or commissioned data sources further strengthens your position.
Businesses should focus on compiling, structuring, and feeding this data into AI models. This practice allows them to create custom AI agents tailored to their unique challenges. These tools can help everyone, from the CEO to the receptionist, unlock new efficiencies and insights.
Practical Steps for Deploying AI
Mark Savant and Matt Britton both stress the practicality of adopting AI. Start by auditing how you and your team spend time each week. Identify tasks that can be automated, offshored, or delegated. Turn to AI to automate those tasks, freeing up time to focus on high-value activities. In Matt Britton’s view, perseverance and curiosity are critical. Don’t be discouraged by setbacks or imperfect results. Instead, use AI tools incrementally. Try step-by-step prompts, and don’t be afraid to troubleshoot as you go.
Matt Britton also highlights the importance of continuous testing and refinement. Feed results back into your AI systems and update them as new data comes in. By building feedback loops, your AI agents will only get better over time.
The Future of Search and Content in an AI World
One of the show’s most striking discussions revolves around the future of search. Matt Britton explains that, for the first time in over two decades, Google searches are declining as users turn to AI chatbots for answers. This shift fundamentally changes the content game. On one hand, creating a high volume of specific, quality content is more important than ever. Large language models (LLMs) crawl the web just like Google, prioritizing content with authority, relevance, and specificity.
However, it’s not simply about flooding the internet with generic articles. Savvy businesses will focus on quality, context, and—when possible—multimedia like video. Credibility and backlinks remain crucial, as LLMs and future search platforms will seek out trustworthy sources for their recommendations.
The Rise of AI Influencers and New Career Paths
Matt Britton and Mark Savant also touch on an entirely new category: AI-powered influencers and creatives. With advances in generative technology, the line between human and AI-generated content is blurring rapidly. Soon, AI influencers, musicians, and artists could command massive audiences—personalized for each viewer.
This trend poses both opportunities and threats. Celebrity figures may multiply their reach through digital clones, while lower-profile workers risk automation. Nevertheless, Britton’s new book, Generation AI, aims to empower individuals to seize the coming opportunities and adapt with confidence.
Conclusion
The AI revolution is not on the horizon; it is happening now. The businesses and individuals who adapt, iterate, and embrace these new tools will thrive. As Matt Britton eloquently summarizes, the future isn’t out of our control—it’s waiting for us to build it, one innovation at a time. Now is your moment to take the leap.
Takeaways with Matt Britton
- Why businesses must move now to integrate AI or risk falling behind.
- How to train custom GPTs using first-party and third-party data.
- What the future of content, SEO, and influencer marketing looks like in an AI-dominated world.
Timestamps:
00:00 – Introduction
01:00 – Why companies aren’t adapting fast enough
03:00 – Small vs. large business AI adoption
06:00 – Training GPTs with your own data
08:30 – Automating your operations with AI
10:00 – Building custom frameworks in ChatGPT
12:00 – AI’s impact on SEO and the fall of Google
15:00 – Content strategy for AI-powered search
18:00 – The rise of AI influencers and virtual IP
22:00 – The future of jobs and creativity in AI
23:00 – About Generation AI
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